Shipping Policy:
Orders placed on https://thomaskosmalausa.com ship only within the United States, Canada, and Mexico. All orders process and ship Monday - Friday, excluding weekends and holidays. Orders placed after 4PM EST, or over the weekend, or on a holiday will be dispatched the following business day. Ground shipping is free within the United States. Additional shipping costs may apply for international shipping.
Once shipped, U.S. ground delivery typically takes 5-8 business days. International shipping can take up to 6-10 business days to deliver once shipped. Please note, business days do not include weekends or holidays.
Return Policy:
All orders must be returned within 30 days of purchase for a refund. Returned items must be unused and in the exact same condition as they were received.
At this time, we do not accept exchanges. However, you are welcome to return any eligible returns and re-purchase the items of your choice.
How to request a return:
If you would like to initiate an eligible return, please email us at Support@ThomasKosmalaUSA.com for return instructions and next steps.
We recommend retaining return tracking until your return is processed. Once we receive your return, please allow 7 - 10 business days for your refund to process. Please allow up to 10 working days for your refund to display in your account as processing times vary based on payment providers.
